Customer Service Assistant

Main goal

The Customer Service Assistant (m/f/d) reports to the Customer Service Team Leader and supports the team on supervising the 1st level customer service provider and on helping the Ticketing team to improve the customer journey: pre-sale and post-sale for UEFA EURO 2028, the 2027 and 2028 club competition finals and any other event organized by UEFA.

Key responsibilities

Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA’s spectator services, safety and security, finance, and legal teams